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Networked Help Desk The new NetworkedHelpDesk.org initiative has been formed to create an open standard for communicating between various project management, customer relationship management (CRM) or customer support solutions across multiple partners, suppliers or departments.

Currently, many organisations use disparate systems for these tasks. The new open standards organisation is intended to provide a uniform way to connect these systems for “seamless collaboration” in order to “deliver an awesome customer experience”. NetworkedHelpDesk.org is currently working to develop and deliver an open application programming interface (API) that will allow organisations to deliver improved support to their customers across a number of products and systems. (more…)